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Customer Services Charter
All members of the Association agree to abide to the service charter.
- Be punctual for lessons
- Admit mistakes to your pupils
- Ensure the car is clean and tidy
- Be Professional and Ethical
- Plan each lesson
- Demonstrate a high standard of driving and attitude at all times
- Empathise with pupils
- Only use proper and correct language and actions whilst giving tuition
- Give praise
- Do not over instruct
- Ensure the pupil understands your business conditions
- Be honest about your pupils driving ability (do not give false hope)
- Provide the best service you can at all times
Issue: 8th February 1993
